How it works

No black boxes. You see the workflow before anything gets automated.

Three steps, plain language, real numbers at the end. Here's exactly how an engagement runs.

Discovery

I go to the gemba — the floor — and map how the work actually flows today, not how the process doc says it does. We find where the hours and errors leak, and rank the opportunities by ROI.

You get: a ranked shortlist of automation opportunities with rough time/cost savings.

Design

We agree on the target before a line of anything gets built: what stays human, what gets automated, which tool fits, and the measurable result we're after. You approve the plan.

You get: a clear scope, the chosen approach (AI vs clean logic), and the success metric.

Implementation

I build it, test it against real data, document it, and prove the before/after in real numbers. Then I hand you a system that runs — and train whoever needs to own it.

You get: a working, documented automation and a measured before/after.

How I work

Three rules that keep it honest.

Go to the gemba

I fix the process where it happens, with the people doing it — never from a spreadsheet at a distance.

Right tool, not the trendy one

AI where it earns its place; clean logic where it's cheaper and exact. I tell you which, and why.

Prove it in numbers

Every build ends with a measured before/after. If it didn't move the number, it didn't work.

The toolkit

What I build with.

Pragmatic tools that fit what you already run — nothing exotic, nothing you'll be locked into.

Microsoft Power Platform

Power Automate, Power BI, Power Apps, M code / Power Query — the core for 365 shops.

Integration platforms

Make, Zapier, and n8n for connecting apps quickly without heavy code.

AI & documents

Modern AI models for reading, classifying, drafting, and summarizing — wired in only where they earn it.

FAQ

The questions ops leaders actually ask.

A focused first workflow is usually 2–6 weeks from kickoff to handoff, depending on scope and how clean the data is. Clean rule-based workflows are often faster than AI builds.
Usually not. We build on tools you already own — Microsoft 365, Power Automate, Power BI — or low-cost integration platforms like Make, Zapier and n8n.
You get a working, documented system your team can run. We prove the before/after in real numbers, and you can move to a monthly advisory retainer if you want ongoing work.
We build with security in mind, keep work on systems you control where possible, and document ownership so nothing becomes shadow IT. For data-heavy engagements we put the right agreements in place first.

Step one is a 20-minute conversation.

Book the free ops audit. We'll start the discovery right there — and you'll leave knowing what's worth automating first.

Book your free ops audit Prefer email? frank@gembaops.com